Shipping policy

Shipping Policy

Last Updated: July 14, 2026

This Shipping Policy explains how Aviorio processes, ships, and delivers orders placed through our website. By placing an order with Aviorio, you acknowledge and agree to the terms outlined below.

For information regarding returns, refunds, and exchanges, please review our Return & Refund Policy.

1. Order Processing Times

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Orders placed before our daily cutoff time of 3:00 PM EST will begin processing on the same business day when possible. Orders placed after the cutoff time will begin processing on the next business day.

Processing times may be extended during:

  • Peak shopping periods

  • Major promotions or sales events

  • Product launches

  • Unexpected supply chain disruptions

  • Other circumstances outside of our reasonable control

Processing time does not include carrier transit time.

If significant delays occur, we will notify customers using the email address provided during checkout.

2. Shipping Locations

Aviorio currently ships throughout the United States.

We utilize multiple fulfillment centers to help improve delivery efficiency and ensure reliable order fulfillment.

We reserve the right to restrict shipping to certain locations where required by law, carrier limitations, or other operational considerations.

3. Shipping Methods & Delivery Estimates

We offer free shipping options on all orders.

Available shipping methods may include:

  • Standard Shipping: Free

  • Expedited Shipping: Free (when available at checkout)

Shipping options displayed at checkout may vary depending on destination, inventory availability, and fulfillment location.

Estimated Delivery Timeline

Order Processing:

1–3 business days

Carrier Transit Time:

6–12 business days

Total Estimated Delivery Time:

7–15 business days

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates.

Shipping delays may occur due to circumstances outside of our control, including:

  • Severe weather

  • Carrier delays

  • Holidays

  • Customs or government processing

  • Transportation interruptions

  • Unexpected operational issues

Such delays do not automatically qualify for refunds or replacements.

4. Shipping Carriers & Tracking Information

Orders may be shipped using trusted carriers and logistics partners, including:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other reliable shipping partners

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided by the carrier and may occasionally experience delays due to scanning issues, carrier processing times, or system updates.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive deliveries when necessary.

5. Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

  • Name

  • Shipping address

  • Apartment/unit number

  • City

  • State

  • ZIP code

If incorrect or incomplete information is provided, please contact us as soon as possible. We will make reasonable efforts to assist; however, changes cannot be guaranteed once an order has entered processing or shipment.

Orders delayed or returned due to incorrect customer-provided information will be handled on a case-by-case basis.

6. Delivered Packages

Carrier tracking information indicating that an order has been delivered is considered confirmation of delivery.

If your package shows as delivered but cannot be located, please take the following steps:

  1. Check with household members, neighbors, mailrooms, or building management.

  2. Verify that the shipping address provided at checkout is correct.

  3. Allow up to 48 hours, as carriers may occasionally mark packages delivered before final delivery.

  4. Contact the shipping carrier to request additional delivery information or begin an investigation.

If you contact us regarding a delivered-but-missing package, we will work with you and the carrier to investigate the issue.

Any resolution, including replacement or refund eligibility, will be determined on a case-by-case basis based on the circumstances of the order.

7. Lost Packages

If a package is confirmed lost by the shipping carrier before delivery, please contact us.

We will investigate the shipment and determine the appropriate resolution, which may include replacement or refund options depending on the circumstances.

Customers should contact us promptly after becoming aware of a potential shipping issue.

8. Returned, Refused, or Undeliverable Packages

Packages may be returned to us due to:

  • Incorrect or incomplete addresses

  • Customer refusal of delivery

  • Failure to retrieve a package from a carrier location

  • Delivery restrictions

  • Other circumstances preventing successful delivery

If a package is returned to us, customers may be responsible for additional shipping costs required to resend the order.

Original shipping costs, if applicable, may not be refundable.

If a customer chooses not to pay applicable reshipment costs within a reasonable timeframe, the order may be considered abandoned.

9. International Shipping

At this time, Aviorio ships within the United States only.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Order number

  • Photos of the product

  • Photos of packaging (if applicable)

  • Description of the issue

Failure to provide requested documentation may delay the resolution process.

Approved replacements will be processed according to standard fulfillment timelines.

11. Shipping Delays During Holidays & High-Demand Periods

During holidays, promotional events, product launches, and periods of unusually high order volume, processing and delivery times may be longer than normal.

We recommend placing orders early during these periods to allow additional time for fulfillment and carrier transit.

12. Customer Support

Our customer support team is available:

Monday–Friday
9:00 AM–5:00 PM EST

We aim to respond to all customer inquiries within 24 hours during business days.

For shipping questions or order assistance, please contact us through our Contact Us page.

13. Risk of Loss

Risk of loss transfers according to applicable law and the terms of sale associated with your purchase.

Once a package has been successfully delivered according to carrier records, Aviorio is not responsible for theft, loss, or damage occurring after delivery. However, customers experiencing delivery issues are encouraged to contact us so we can assist with investigating the matter.

14. Fraudulent Claims & Chargebacks

Aviorio reserves the right to provide relevant documentation to payment processors or financial institutions when responding to fraudulent disputes or unauthorized chargebacks.

Documentation may include:

  • Order information

  • Tracking records

  • Delivery confirmation

  • Customer communications

  • Checkout information

Customers submitting fraudulent claims may be restricted from placing future orders.

15. Policy Updates

Aviorio reserves the right to update this Shipping Policy at any time.

The version of this policy effective at the time of purchase will apply to that order.

If you have questions regarding this Shipping Policy, please contact our customer support team.