Refund policy
Refund & Return Policy
Last Updated: February 24, 2025
This Refund & Return Policy ("Policy") applies to purchases made from Aviorio. By placing an order, you agree to the terms outlined below. This Policy should be read together with our Shipping Policy, Terms of Sale, and any product-specific terms displayed on our website.
1. Return Eligibility & Return Procedure
Eligible physical products may be returned within 30 days of delivery, provided that the item:
- Is unused and in its original condition.
- Includes all original packaging, accessories, and components.
- Is not listed as a non-returnable item in Section 5 below.
- Has been approved by our support team before being returned.
How to Start a Return
- Contact our customer support team through our Contact Us page within the applicable return period.
- Provide your order number and the reason for your return request.
- If your return is approved, we will issue a Return Merchandise Authorization (RMA) along with return instructions.
- Securely package the item and send it to the return address provided in your return instructions.
- Once your return has been received and inspected, we will notify you whether your refund or exchange has been approved.
Returns sent without prior authorization may not be accepted or processed.
2. Order Cancellations
Orders may be canceled before they enter processing.
If you wish to cancel your order, please contact our customer support team as soon as possible through our Contact Us page.
Once an order has entered processing or has been shipped, we may no longer be able to cancel it. Because we begin processing orders quickly, we cannot guarantee that cancellation requests can be accommodated. Please contact us as soon as possible after placing your order.
If your cancellation request is approved before shipment, any payment collected will be refunded to your original payment method.
3. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, contains the wrong item, or is missing items, please notify us within 7 days of delivery.
To help us investigate your claim, please provide:
- Your order number
- Clear photos of the product
- Clear photos of the packaging (if applicable)
- A description of the issue
After reviewing your claim, we will determine the appropriate resolution based on the circumstances, which may include:
- A replacement product
- A refund
- Another appropriate solution
Claims submitted after the 7-day reporting period may not be eligible for replacement or refund.
4. Return Shipping Costs
Unless the return is due to our verified error (such as shipping the wrong item or a defective product), customers are responsible for return shipping costs.
Customers are also responsible for ensuring returned items are securely packaged to prevent damage during return transit.
We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of items lost during return shipping.
We do not charge a restocking fee.
5. Non-Returnable Items
The following items are generally not eligible for return or refund, except where required by applicable law:
- Used, opened, or damaged items caused by customer misuse
- Digital products or downloadable content
- Online courses or coaching services
- Subscription renewal charges for products or services already provided
- Products purchased through unauthorized resellers or third-party sellers not affiliated with Aviorio
- Products specifically identified as non-returnable on the applicable product page
If a product has additional return restrictions, those restrictions will be clearly disclosed on the product page before purchase.
6. Subscription Billing (If Applicable)
If a subscription or recurring purchase option is offered:
- Billing terms will be clearly displayed during checkout.
- By subscribing, you authorize recurring charges at the selected billing interval.
- You may cancel future renewals at any time through your account (if available) or by contacting our customer support team.
- Cancellation prevents future charges but does not automatically refund payments that have already been processed for products or services already provided.
7. Refund Processing
Once your return or claim has been reviewed and approved, refunds will be issued to the original payment method used during checkout.
Approved refunds are typically processed within 5–10 business days. Depending on your financial institution or payment provider, additional processing time may be required before the funds appear in your account.
If you have not received your refund after this period, we recommend contacting your bank or payment provider first. If you still require assistance, please contact our customer support team.
If a return or refund request is denied because it does not meet the eligibility requirements outlined in this Policy, we will notify you of the decision.
8. Delivery Issues
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check with household members, neighbors, mailrooms, or building management.
- Verify that the shipping address provided during checkout is correct.
- Allow up to 48 hours, as carriers occasionally update tracking before final delivery.
- Contact the shipping carrier for additional information.
Please contact us as well. We will work with you and the shipping carrier to investigate the issue.
Any replacement, refund, or other resolution will be determined on a case-by-case basis.
This section is intended to remain consistent with our Shipping Policy.
9. Incorrect Addresses & Returned Packages
Customers are responsible for providing an accurate shipping address during checkout.
If a package is returned because of:
- An incorrect or incomplete address
- Refused delivery
- Failure to retrieve the package from the carrier
additional shipping charges may apply before the order can be resent.
Requests relating to address errors or returned shipments will be reviewed on a case-by-case basis.
10. Exchanges
If exchanges are available for an eligible product, please contact our customer support team within the applicable return period.
Exchange requests are subject to product availability and inspection of the returned item.
11. Fraud Prevention
To protect our customers and business, we reserve the right to deny returns, refunds, or exchanges in cases involving:
- Suspected fraud
- Abuse of promotional offers
- Repeated unreasonable return activity
- Violations of our Terms of Sale
Nothing in this section limits any rights granted to consumers under applicable law.
12. Payment Disputes
If you experience a problem with your order, we encourage you to contact our customer support team first so we can attempt to resolve the issue promptly.
When responding to payment disputes or chargebacks, Aviorio may provide relevant documentation to payment processors or financial institutions, including order records, tracking information, and customer communications.
13. Customer Support
Our customer support team is available:
Monday–Friday
9:00 AM–5:00 PM EST
We aim to respond to customer inquiries within 24 hours during business days.
For assistance with returns, refunds, exchanges, or order-related questions, please contact us through our Contact Us page.
14. Relationship to Our Shipping Policy
This Refund & Return Policy is intended to work together with our Shipping Policy.
The Shipping Policy governs shipping methods, delivery estimates, tracking information, and delivery-related procedures, while this Policy governs return eligibility, exchanges, refunds, and cancellations.
15. Governing Terms
This Policy forms part of our Terms of Sale.
Any arbitration agreement, class-action waiver, or other dispute-resolution provisions contained within the Terms of Sale apply to the extent permitted by applicable law.
16. Updates to This Policy
We may update this Policy from time to time to reflect operational, legal, or regulatory changes.
The version of this Policy in effect at the time of your purchase will apply to your order.
If you have any questions regarding this Refund & Return Policy, please contact our customer support team through our Contact Us page.