FAQs

Frequently Asked Questions

Orders

How long does it take to process my order?

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Orders placed before 3:00 PM EST begin processing the same business day whenever possible. Orders placed after the cutoff will begin processing on the next business day.

During holidays or periods of high order volume, processing may take slightly longer.

How long will shipping take?

After your order has been processed, delivery typically takes 6–12 business days.

Overall, you can expect your order to arrive within 7–15 business days from the date it is placed.

Please note that delivery estimates may vary due to weather, carrier delays, holidays, or other circumstances outside our control.

Where do you ship?

We currently ship throughout the United States.

Is shipping free?

Yes! We offer free Standard Shipping on all orders.

When available, Expedited Shipping is also offered.

Which shipping carriers do you use?

We work with trusted carriers and logistics partners, including:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other regional shipping partners

The carrier used depends on your location and the fulfillment center shipping your order.

Will I receive a tracking number?

Yes.

As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number so you can follow your package throughout its journey.

Please allow up to 48 hours for tracking information to update after shipment.

My tracking hasn't updated. Is something wrong?

Not necessarily.

Shipping carriers sometimes take 24–48 hours to activate tracking information after a package has been shipped.

If your tracking hasn't updated after several business days, please contact our support team and we'll gladly investigate.

My package says "Delivered," but I haven't received it.

If your tracking shows your order has been delivered:

  • Check around your property.
  • Ask household members or neighbors.
  • Check with your apartment office or mailroom.
  • Allow up to 48 hours, as carriers occasionally scan packages early.

If you're still unable to locate your package, contact us and we'll work with you and the shipping carrier to investigate the situation.

What happens if my package is lost?

If your package is confirmed lost before delivery, we'll investigate with the carrier and determine the appropriate resolution on a case-by-case basis, which may include a replacement or refund.

Can I change my shipping address after placing an order?

If you notice an error in your shipping address, please contact us immediately.

We'll do our best to update your address before your order ships, but we cannot guarantee changes once processing or shipment has begun.

Returns & Refunds

What is your return policy?

Eligible physical products may be returned within 30 days of delivery, provided they are:

  • Unused
  • Undamaged
  • In their original packaging
  • Approved by our support team before being returned

Some products are not eligible for returns. Please see our Return & Refund Policy for complete details.

Do I need a return authorization?

Yes.

Before returning any item, please contact our support team to obtain a Return Merchandise Authorization (RMA).

Returns sent without prior authorization may not be accepted.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged item
  • A defective product
  • An incorrect item shipped by us
  • A verified fulfillment error

My item arrived damaged. What should I do?

We're sorry to hear that.

Please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging (if applicable)
  • A brief description of the issue

We'll review your claim and work to resolve it as quickly as possible.

I received the wrong item.

Please contact us within 7 days of delivery with your order number and photos of the item you received.

We'll investigate and arrange an appropriate solution.

When will I receive my refund?

Once your return or claim has been approved, refunds are issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the refund.

General Questions

Can I cancel my order?

If your order has not yet entered processing, we may be able to cancel it.

Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, cancellation may no longer be possible.

Why are delivery times estimates?

While we work hard to deliver every order as quickly as possible, shipping carriers occasionally experience delays due to weather, holidays, transportation issues, or other factors beyond our control.

How can I contact customer support?

Our customer support team is available:

Monday–Friday
9:00 AM – 5:00 PM EST

We aim to respond to all inquiries within 24 hours during business days.

You can reach us through our Contact Us page or by emailing support@aviorio.com

Is my payment secure?

Yes.

All payments are processed using secure, encrypted payment technology to help protect your personal and payment information.

Do you have a satisfaction guarantee?

We stand behind the quality of our products.

If your order arrives damaged, defective, incorrect, or missing items, please contact us within 7 days of delivery so we can review your claim and work toward a resolution.